Frequently Asked Questions:
How do I book a water slide or bounce house rental?
- You can book a rental by clicking the book now button or calling our customer service hotline. Our friendly staff will guide you through the process and help you choose the right option for your event.
What is the duration of the rental period?
- Our standard rental period is typically for one day, from the delivery time until pickup. However, we offer flexible rental options to suit your specific needs. Please contact us for more information.
Is there a minimum or maximum age limit for using the water slides and bounce houses?
- Yes, for safety reasons, there are age and size restrictions for our rentals. Please refer to the specific product details on our website or consult with our staff to ensure the equipment is suitable for the intended users.
Are your water slides and bounce houses safe?
- Absolutely! Safety is our top priority. All our equipment is regularly inspected, cleaned, and maintained to meet the highest safety standards. We follow industry guidelines and take necessary precautions to provide a safe and enjoyable experience for everyone.
Are your rentals suitable for indoor or outdoor use?
- Both! We offer rentals for both indoor and outdoor venues. Depending on the available space and specific requirements, we can help you choose the most suitable option.
What if it rains or the weather is bad on the day of my rental?
- We understand that weather conditions can be unpredictable. If bad weather is expected, you can choose to reschedule your rental to an available date, subject to our rescheduling policy. Please contact us as soon as possible to make the necessary arrangements.
Do you provide delivery and setup?
- Yes, we provide delivery and setup services for all our rentals. Our professional team will ensure that the equipment is properly installed and ready for use before your event starts.
What is your cancellation policy?
- We have a cancellation policy in place, and the terms may vary depending on the circumstances. It’s best to review our cancellation policy on our website or contact our customer service for detailed information regarding cancellations and refunds.
Do you offer discounts for long-term or multiple rentals?
- Yes, we have special packages and discounts available for long-term rentals or multiple rentals. Please get in touch with our team to discuss your specific requirements and receive a personalized quote.
Are there any additional charges or fees?
- In addition to the rental fee, there may be charges for delivery, setup, and taxes, which will be clearly communicated to you during the booking process. There may also be fees for any damages or excessive cleaning required due to misuse of the equipment.
- How big of a gateway do I need for delivery and setup of the inflatable?
- To ensure smooth delivery and setup of the inflatable, we require a minimum gateway width of 48 inches. This allows our delivery team to safely maneuver the equipment on a dolly through the entrance. It’s important to measure the width of your gateway or any narrow passages leading to the setup location to ensure proper accessibility. If you have concerns about the gateway size or need assistance, please contact our team, and we’ll be happy to guide you through the process.