Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
When we refer to our services as “fully staffed,” it means that we provide an experienced team member who will remain at the event location throughout the duration of the rental. Their primary responsibility is to ensure that everything is being operated safely and that all participants are following the necessary guidelines.
To ensure smooth delivery and setup of the inflatable, we require a minimum gateway width of 48 inches. This allows our delivery team to safely maneuver the equipment on a dolly through the entrance. It’s important to measure the width of your gateway or any narrow passages leading to the setup location to ensure proper accessibility. If you have concerns about the gateway size or need assistance, please contact our team, and we’ll be happy to guide you through the process.
We have a cancellation policy in place, and the terms may vary depending on the circumstances. It’s best to review our cancellation policy on our website or contact our customer service for detailed information regarding cancellations and refunds.
We understand that weather conditions can be unpredictable. If bad weather is expected, you can choose to reschedule your rental to an available date, subject to our rescheduling policy. Please contact us as soon as possible to make the necessary arrangements.
Yes, we provide delivery and setup services for all our rentals. Our professional team will ensure that the equipment is properly installed and ready for use before your event starts.
Both! We offer rentals for both indoor and outdoor venues. Depending on the available space and specific requirements, we can help you choose the most suitable option.
In addition to the rental fee, there may be charges for delivery, setup, and taxes, which will be clearly communicated to you during the booking process. There may also be fees for any damages or excessive cleaning required due to misuse of the equipment.
Unfortunately, our deposit policy states that deposits are non-refundable. However, we understand that circumstances may change, and you may need to reschedule your rental. In such cases, we offer the option to apply your deposit as a credit towards a rental on a different date within one year from the original event date.
By utilizing the deposit credit, you can still enjoy our services at a later time that better suits your needs. We strive to be flexible and accommodating to our customers, and the deposit credit provides an opportunity to make the most of your initial investment.
Please note that the deposit credit must be used within one year from the original event date. It cannot be transferred to another person or combined with any other offers or discounts. We kindly ask that you contact our customer service team as soon as possible to discuss rescheduling options and utilize your deposit credit effectively.
We appreciate your understanding of our deposit policy and look forward to assisting you in rescheduling your rental for a future date. Feel free to reach out to us if you have any further questions or need assistance with the process.
Not having grass for your event is not a problem! We are equipped to set up our inflatables on non-grassy surfaces as well. Whether your event is on concrete, asphalt, or any other solid ground, we have the necessary measures in place to ensure a safe and enjoyable experience.
To secure the inflatable properly, we utilize sandbags as anchors. These sandbags are strategically placed to provide stability and prevent any movement during use. This anchoring method ensures that the inflatable remains securely in place, even on non-grassy surfaces.
Our experienced setup team will assess the location and determine the appropriate placement and anchoring techniques based on the surface type. Rest assured that we prioritize safety and take all necessary precautions to provide a secure setup for your event.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.